Refund policy

At Alora Veloura, every item is made to order specifically for you. Because of this, we do not offer refunds for change of mind, incorrect size selection, or buyer's remorse.

Store Credit

We offer store credit within 14 days of delivery for eligible items.

To qualify:

Items must be unworn, unwashed, and in original condition.
Requests must be submitted within 14 days of delivery.
Customers are responsible for return shipping costs.

Once the item is received and inspected, a store credit will be issued for the purchase price of the item.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery with your order number and photos of the issue. We will work with our production partner to provide a replacement or refund when appropriate.